Constituent Service Testimonials

How can my office help you? Hear from my constituents below on the services my fantastic case workers can provide. 

Meet Thelma, a Nevadan living in Congressional District Four, who sought out help from the office of Congressman Steven Horsford for help accessing her Social Security checks. 

"When you have a protracted, unresolved problem, it can be beyond frustrating. That is especially true when you have done everything you know how to do to solve it. That was my situation recently with the Social Security Administration. I was owed a considerable amount of money related to a Medicare billing error. Getting someone to listen and understand at Social Security and Payment Processing was more difficult than it ever should have been. Finally, after nearly two years, I turned to Congressman Steven Horsford’s office for help. The congressman’s staff was amazing. They responded to my initial inquiry quickly, kept me informed as they worked on my case, and in about one month, they got my issue resolved! I have now been fully reimbursed. I have heard that our government works for us, and that our congressman is our advocate. I had never before had to turn to them for help. After my experience, where Congressman Horsford‘s staff worked like magicians on my behalf, I urge you to utilize this resource if and when you have the need."

Carol Eustice, Congressional District Four constituent who utilized Congressman Horsford's caseworkers to resolve a Social Security issue

David Reinsma moved from Chicago to Las Vegas in October of 2019 and started driving Uber as soon as he could.  When COVID-19 started affecting the city, David filed for PUA in mid-May to get financial support during a period that caused a massive slowdown for rideshare services. Like many others, David had trouble contacting unemployment while sending documents that were being asked of him, but still had not seen any progress, due to several issues that continued to arise. Frustrated with no updates seemingly occurring, David contacted Congressman Horsford’s office on 6/19 to inquire for assistance regarding his filing. Supplying us with the information needed, David continued relaying information of actions or changes taking place for our knowledge. After about two and half months from making his original PUA claim, David’s finally received the funds that were allotted to him. Our team was instrumental in getting this process approved by guiding David about the proper steps he needs to take to quickly move the process along.

“Being from Chicago, I don’t know a lot about NV politics, but I believe I know who Congressman Horsford is from the quality of his staff. I have never been more impressed with an office.”

— David Reinsma, Congressional District Four constituent who utilized Congressman Horsford's caseworkers to resolve an unemployment insurance issue

Glenn Arthur reached out to our office on June 2, 2020 about his SSDI back pay claim that was submitted back in 2013. In March of 2020, Glenn received a court ordered decision that his claim was approved but SSA has not been in contact with him about calculating how much back pay he was to receive and the process through which they would allocate those funds. An inquiry was opened after Congressman Horsford’s staff reached out to the Social Insurance Specialist within SSA. Our case manager requested the necessary documents to be submitted for the inquiry to the SSA, at which point the case was connected to the Congressional Liaison staff for further processing. After consistent follow up from the case manager, our office was notified of Mr. Arthur entitlements in back pay that would be directly deposited into this account. Needless to say, the constituent was absolutely thrilled with the quality of the case worker’s assistance and expressed his gratitude.

Mike Paice is a dialysis patient who has been waiting to receive a kidney transplant for over 2 years. He reached out to our office in February of 2020 to request assistance with Medicare Part B services, which were cancelled due to a lapse in payment. After consulting with the Social Security office, he was able to pay the past due amount and reinstate his benefits on July 1. He didn’t experience any further issues until September when he went to the doctor at UMC for his final interview to receive a kidney transplant. At this point, he was notified that his Medicare part B was cancelled AGAIN. He immediately called the Medicare office to inquire about the cancellation but received no response for over 2 months. Medicare apparently notified him that they made a mistake and he still owes additional money, which was a mistake because the constituent had already paid the overdue fees. Even the Medicare staff was confused as to why his benefits were discontinued. During this process, Mike unfortunately had to suffer additional medical distress because he was at a risk of not being about able to get the kidney transplant that he has been waiting for so long, that too of no fault of his own. Congressman Horsford’s staff stepped in and intervened to inquire about the reason for the discontinuation of benefits. After months of back and forth with the Medicare office, our case worker was finally able to get Mike’s benefits reinstated. Mike has been extremely grateful for the case workers assistance to get this matter resolved and for her diligent work.

“Maggie is amazing. She helped negotiate and resolved the issue and my Medicare was reinstated! This man [Congressman Horsford] and Maggie are a blessing to this state beyond the call of duty! I’m truly blessed to have met this group.”

Mike Paice, Congressional District Four constituent who utilized Congressman Horsford's caseworkers to resolve a Medicare issue